ABOUT M·A·C GIFT CARDS

For more information about M·A·C Gift Cards, select a topic below.

WHICH M·A·C GIFT CARD IS RIGHT FOR ME?

GIFT CARD TYPE M·A·C DIGITAL eGIFT CARDS
DESCRIPTION A Digital eGift Card is a M·A·C Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. They'll receive your personalised email in 4 hours.
SHIPPING COSTS No
DELIVERY TIME Digital eGift Cards take up to 4 hours to be delivered to your choice of email from the time order is placed.
WHERE CAN I BUY ONE? M·A·C Digital eGift Cards can be purchased online here

BUYING A M·A·C GIFT CARD

1 How long will it take for my Gift Card to be delivered?

Digital eGift cards take up to 4 hours to be delivered to your choice of email from the time order is approved.

2 What is a digital M·A·C eGift Card?

A Digital eGift Card is a M·A·C Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. The eGift card recipient will receive the eGift card within 4 hours.

3 Can I pick up the Gift Card I ordered at a nominated M·A·C Store?

No, all digital eGift Card orders purchased online will be delivered to the nominated email address.

4 What is the minimum number of gift cards required for an order?

The minimum quantity of gift cards required for an order is one (1)

5 Are there different gift card designs available?

M.A.C offer one standard digital eGift card design only. Please note, existing M.A.C paper gift vouchers purchase in M.A.C Stores cannot be redeemed online

6 Can I nominate another person and/or company to receive my gift card order?

Yes. You can order your gift cards and have the order delivered to any person via email or post.

7 How do I download my M·A·C Digital eGift Card?

Open the email received from 'M·A·C Digital eGift Cards' on your computer or mobile device and click on the eGift card link.


REDEEMING A M·A·C GIFT CARD

1 Where can I redeem M·A·C Gift Cards?

M.A.C eGift cards can be redeemed online at maccosmetics.co.nz or in any of our M.A.C Free Standing store locations. Please note, department store counters cannot redeem M.A.C gift cards.

To find your closest free standing M·A·C store click here

2 Can I reload gift cards?

No. Once a gift card has been loaded, the card's value cannot be increased.

3 How do I check the status of my order?

You can check the status of your order by calling the M·A·C Gift Card Help Desk 0800 493 470.

4 Can I include a personal message on my chosen Gift Card?

Yes, you can do this per card if ordering multiple in a single transaction too.

5 Can I send multiple Gift Cards in 1 transaction?

Yes, in a single order you can send multiple gift cards with different messages to individual email addresses.

6 How long is the Gift Card Valid for?

You Gift Card expires 36 months from the date it was purchased. If you are unsure please contact the M.A.C Gift Card Help Desk on 0800 493 470

7 Can I have my order express posted or sent via registered post?

No- Unfortunately this service is not available at this time.

8 If my purchase is greater than the gift card value, can I use another form of payment?

Yes, in store you will be able to use your gift card plus pay any outstanding balance by cash or credit card. For online purchases, you can pay any outstanding balance after redeeming your Gift Card using a Credit/Debit Card.

Please note PayPal cannot be used in association with Gift Card transaction instore or online.

9 What happens if my gift card is lost or stolen?

Please treat your Gift Card like cash, M·A·C accepts no responsibility for lost/stolen gift cards. Lost or stolen gift cards cannot be replaced or refunded.

10 How can I check the balance of my gift card?

Either online here or contact the M·A·C Gift Card Help Desk on 0800 493 470.

11 My Gift Card isn't working?

Please check the balance of your Gift Card to ensure you have funds available. If this is not the issue please contact the M·A·C Gift Card Help Desk on 0800 493 470.

12 Need more information?

For more information please contact the M·A·C Gift Card Help Desk on 0800 493 470.